Consumer protection?

Leonard Walker, Somerset West

As a consequence of the lockdown, my flight from Cape Town to OR Tambo was cancelled.

I was given two alternatives by the air line company – I could either change my flight booking to another date, without a penalty, or I could make application for a voucher equivalent to the value of the cost of my original ticket, and which had to be used within six months.

As my original booking was made for a specific function, which comes around every 10 years, it did not suit me to exercise my right to either of the options that were offered to me.

As I did not receive value for the cost of my original booking I believe that, in terms of the Consumer Protection Act , I should be entitled to request a cash refund for the full amount that I paid.

I will be grateful to hear from your readers whether other people have had a similar experience and whether they share my views.