Adriaan L van Wijk, Pinelands
Regarding the letters in the Tatler on July 4 (“Telkom Trolley responses”) I was surprised that most of the writers received good service from Telkom.
My own negative experience with Telkom was like that of William J of Vredehoek- enough to drive any sane person to road rage.
I subsequently learnt of a Telkom office called the “Escalation Centre”. Send them an email at EscCentre@telkom.co.za in which you set out your problems. They endeavour to acknowledge receipt within 48 hours and resolve your complaint within 14 days.
I had my billing issues resolved in three days.
If still not satisfied, you can escalate the complaint to ICASA (consumer@icasa.org.za).
Hope it works for you too.
