Robert Matzdorff, Rondebosch
Thomas Rajna’s surprisingly fiery attack on Standard Bank (“Poor service”, Tatler, February 11) has motivated me to point out that one’s bank obviously cannot be held responsible for closing down fraudulent websites or deflecting phishing emails from their addressees.
He further mentions that the phishing email he received was a “dead giveaway of foul play”. So what’s the problem?
Moreover, there are perfectly genuine instances where one has to enter one’s ID number as a password to access certain documents – statements, say, from one’s mobile phone service provider or credit card company. The thing is to know what you’re doing and how things work.
This is indeed a fast-paced, computer-based world, but due diligence must still be applied.
Scams – whether based on snake oil or an unknown relative dying and leaving one a few million – are nothing new.
There’s just more of them nowadays.
I have no particular brief for Standard Bank, by the way.